Groxen customer app

Privacy Policy

Last updated: 2 August 2026

This policy explains what information Groxen collects, why we request it, how it is used and shared, and the choices available to you.

1. Who we are

Groxen is a local shopping and delivery service operated by Shining Universal Organisation Private Limited. For privacy questions or requests, contact support@groxen.com.

2. Information we collect

Account and contact details, including name, phone number, email address, profile image and account identifiers.
Delivery address and location information you enter or permit the app to access.
Cart, order, invoice, transaction-reference, refund, wallet and support records.
Photos, receipts or files you voluntarily upload for your profile or a support request.
Device identifiers, notification tokens, IP address, logs, diagnostics and app-usage information.

3. Google Sign-In data

If you choose Google Sign-In, Groxen receives the basic account information that Google displays on its consent screen, such as your name, email address, profile photo and Google account identifier. We use this information only to authenticate you, create or link your Groxen account, display your profile and protect account access. Groxen does not request access to your Gmail, Google Drive, contacts or calendar for customer shopping features.

4. Why we use your information

To create and secure your account, authenticate sign-ins and manage your profile.
To show service availability, process orders and payments, calculate charges, coordinate vendors and deliveries, issue invoices and manage refunds.
To send order updates, security notices and service communications.
To provide support, investigate disputes, prevent fraud and comply with legal or accounting duties.
To diagnose errors, monitor reliability and improve app performance and service quality.

5. Device permissions

Location helps identify service areas, calculate delivery charges and support delivery. Camera, photo and file access supports profile images, receipts and support attachments. Notification permission allows order and service alerts. These permissions are requested when relevant and can be changed in device settings, although a related feature may then be unavailable.

6. Payments

Sensitive card, bank or payment credentials are processed by payment providers under their own privacy practices. Groxen retains transaction references, payment status, amounts, invoices, refunds and wallet records needed to complete and document transactions.

7. When information is shared

We share only the information reasonably needed with participating vendors, delivery partners, payment processors, authentication, messaging, maps, analytics, cloud-hosting and support providers. We may also disclose information when required by law, to protect users or the service, or as part of a corporate transaction subject to appropriate safeguards. We do not sell personal information.

8. Retention and security

We retain information for as long as needed to provide the service and meet legal, tax, accounting, fraud-prevention and dispute-resolution obligations. We use reasonable technical and organisational safeguards, but no internet service can guarantee absolute security.

9. Your choices and rights

You may update certain profile and address information in the app, change device permissions in system settings, or contact us to request access, correction or deletion of eligible personal information. Some records may be retained where required by law or legitimate security and transaction-record needs.

10. Children

Groxen is not directed to children below the minimum age permitted by applicable law, and we do not knowingly collect their personal information.

11. Changes to this policy

We may update this policy as our services or legal obligations change. The current version and its update date will remain publicly available at this URL.

12. Contact

Email privacy questions or data requests to support@groxen.com. Operator: Shining Universal Organisation Private Limited.